Terms & Conditions
Welcome to our South Mithai sweets and snacks platform. Please read these terms carefully before using our services.
Acceptance of Terms
By accessing and using our South Indian sweets and snacks platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Product Information
We specialize in authentic South Indian sweets, snacks, and traditional delicacies including:
- Traditional sweets
- Savory snacks
- Festival specials and seasonal items
- Custom orders for special occasions
All products are made with premium ingredients and traditional recipes. Product images are for reference only and actual products may vary slightly.
Orders & Payment
Payment Methods
We accept all major credit/debit cards, UPI payments, net banking, and digital wallets. All transactions are secured with SSL encryption.
Order Processing
Orders are processed within 24-48 hours. Custom orders may take longer. You will receive confirmation via email/SMS.
Delivery & Shipping
Delivery Areas
We deliver across major cities in India. Delivery charges vary by location and order value. Free delivery available on orders above ₹500.
Note: Fresh sweets are packed in food-grade containers to maintain quality during transit. We recommend consuming within 3-5 days of delivery.
Returns & Refunds
Due to the perishable nature of our products, we have a limited return policy:
- Returns accepted within 24 hours of delivery
- Products must be in original packaging and unopened
- Quality issues will be addressed immediately
- Refunds processed within 5-7 business days
Customer Responsibilities
Customers are responsible for providing accurate delivery information, being available for delivery, and ensuring proper storage of products upon receipt.
Limitation of Liability
Our liability is limited to the value of the products purchased. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
Modifications
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the modified terms.
Account Deletion
You may request deletion of your account at any time. Once requested, your account will be scheduled for permanent deletion after a 3-day grace period. Please note:
- Your account will be permanently deleted 3 days after the request
- If you log in within 3 days, the deletion will be automatically reverted and your account will be restored
- After 3 days, all personal data associated with your account will be permanently removed
- Any pending orders must be completed or cancelled before deletion
- Unused loyalty points will be forfeited upon account deletion
Please sign in to request account deletion.
Contact Information
For any questions regarding these terms and conditions, please contact us at:
Email: southmithai@gmail.com
Phone: 1800 309 4983