Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our South Indian sweets and snacks platform.
Information We Collect
Personal Information
When you create an account or place an order, we collect:
- Name and contact information (email, phone number)
- Delivery address and billing information
- Payment details (processed securely through third-party providers)
- Account preferences and order history
Usage Information
We automatically collect information about how you use our platform:
- Device information and browser type
- IP address and location data
- Pages visited and time spent on our site
- Search queries and product preferences
How We Use Your Information
Order Processing & Delivery
We use your information to process orders, arrange delivery, and provide customer support.
Communication
We may send you order confirmations, delivery updates, promotional offers, and important service announcements.
Service Improvement
We analyze usage patterns to improve our platform, personalize your experience, and develop new features.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our platform (payment processors, delivery services, email providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of business assets
- Consent: When you explicitly give us permission to share your information
Data Security
Protection Measures
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal information
- Regular security audits and monitoring
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to show relevant advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Objection: Opt-out of certain data processing activities
- Restriction: Limit how we process your information
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your account plus a reasonable period for legal and business purposes. You may request deletion of your account and associated data at any time.
Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Shipping & Delivery
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping (Within Country)
- Delivery Time: 3–5 business days after dispatch
- Shipping Charges: Calculated at checkout based on your location and order weight
- Courier Partners: We use trusted courier services to ensure fast and reliable delivery across all regions.
Please note: Delivery delays can occasionally occur due to unforeseen circumstances such as weather, public holidays, or courier service interruptions.
International Shipping
- Delivery Time: 3–7 business days after dispatch
- Shipping Charges: Calculated at checkout based on destination, package weight, and shipping method
- Customs & Duties: International orders may be subject to import duties, taxes, and fees, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to check the delivery status directly on the courier's website.
Cancellation Policy
Cancellation Before Shipping
You have the right to cancel your order at any time before it has been shipped. We understand that circumstances may change, and we want to make the cancellation process as smooth as possible for you.
- Time Window: Orders can be cancelled anytime before the shipping confirmation email is sent to you
- Processing Time: Cancellation requests are typically processed within 24 hours of receipt
- Automatic Cancellation: If your order has not yet entered the processing stage, you may be able to cancel it directly from your account dashboard
- Manual Cancellation: For orders that have entered processing, please contact our customer service team immediately
Refund Process
When you cancel an order before shipping, you are entitled to a refund of the amount paid:
- Refund Method: Refunds will be processed to the original payment method used for the order
- Processing Time: Refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider
- Shipping Charges: If applicable, shipping charges will also be refunded in full when cancelling before shipment
- Confirmation: You will receive an email confirmation once your cancellation has been processed and refund initiated
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
About South Mithai
South Mithai delivers authentic, traditional South Indian sweets and savory snacks right to your door. Each item is handcrafted with care, using cherished, generations-old recipes for a truly genuine taste. We are committed to preserving the rich culinary heritage of South India while bringing these delightful treats to your home with the utmost freshness and quality.
Founded by Soma Sundaram Arumugam